What To Do When Your iPhone Falls In Water

Water Damage iPhone Repair

Dropping your phone in water can be your worst nightmare. However, if you take the right steps you can increase your chances of saving it. Nowadays, most newer iPhones are said to be water-resistant but sadly are not fully waterproof. When water is left untreated in the device it can be difficult to revive your iPhone or iPad. In this article we are going to go over what to do when your iPhone falls in water.

1 Get the Phone Out of Water Quickly

This is an obvious one but the faster you get your device out of the water the better chance you will have saving the device. As these few seconds can make a huge difference.

2 Turn off the Phone

Most people will continue to use the phone once they pull their phone out of the water. This is the #1 reason people bring devices into our shop and we are unable to fix them. As soon as a device comes into contact with a liquid you need to power the device down. When leaving the device on with any type of liquid inside it will cause the motherboard, battery, screen, etc. to short out. When this happens it becomes very costly and very difficult to fix the issue.

**The single most important thing to do with water damage is power the device off and call Brand New Again***

3 Give us a call

After powering your device down simply give us a call or text at: (612) 444-6000 or email us. Water damage treatment takes about 4-5 hours to complete. What we do is take your whole device apart and run the components through an ultrasonic cleaner. This creates high-frequency waves that will actually clean in between tiny components to ensure corrosion will not form. Once that is finished we clean all electronic parts with 99% isopropyl alcohol.

I have had MANY customers come in hoping to retrieve unsaved wedding, baby, and deceased family member photos only to find out the iPhone or iPad had been so corroded that it was impossible to get their device working again.

Whether this happened to your iPad, Samsung or iPhone we can help. These simple steps can increase your chance of getting your photos, text, videos, contacts, etc. You can also set up an appointment online in minutes.


A common myth is that rice will fix water damage. Please do not listen to this. I would say 60 percent of customers that bring in water damaged devices into our store say “well we tried to put it in rice but that didn’t work” or “the rice worked for a few weeks but now it’s not working”.  The reason the rice does not work is because it only does one thing, removes water. Now I am sure you are thinking, well isn’t that what I want it to do? No, once the water dries there are still tiny particles in the water and that is what causes all of the problems. Corrosion can affect the whole device in less than a day or two. It is not a matter of if my iPhone or iPad gets corrosion but when.

Hopefully, this will help so you know what to do when your iPhone falls in water. Need more help? Please give us a call! (612) 444-6000

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